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Terms of Use

This Notice regulates the General Conditions of access and use of the website accessible through www.pheromoneperfumelab.com (henceforth, the website), which makes available to internet users.

The use of the website implies the complete acceptance without reservations of each and every resolution included in this Notice. Therefore, the user must read the current legal notice carefully every time the website is accessed, as the terms of use are subject to modifications on the judgement of the website’s owner, or due to legal, judicial criterion, or business practice changes.

The language used by the owner of this website is Spanish. It cannot be held responsible for the user’s misunderstanding or comprehension of the language of the website, nor for its consequences.

1. OWNERSHIP & INTELLECTUAL PROPERTY

1.1. OWNERSHIP Owner’s name: Pheromone Perfume Lab OÜ

Email: info@pheromoneperfumelab.com

1.2. INTELLECTUAL PROPERTY

All rights on industrial and intellectual property of the website, as well as all content in it, are property of Pheromone Perfume Lab. Any use of the website or its content must be exclusively for particular purposes.

It is exclusively reserved for Pheromone Perfume Lab, any other use involving copying, reproduction, distribution, transformation, public communication or any other similar action, of part or the whole of the content of the website, and thus no user will be allowed to carry out these actions without prior written authorization from Pheromone Perfume Lab.

2. ACESS, USE & CONTENT

2.1. ACCESS & USE The website allows its users access to information and services offered by Pheromone Perfume Lab to those people and organizations interested in them.

Free access and use of the website. The access and use of this website is free for its users.

User registration. The access and use of the website do not demand prior subscription or registration of its users.

2.2. CONTENT

Pheromone Perfume Lab is allowed to modify the contents without notice, just as eliminate or changed them within the website, as well as its access, freely and without justification, not being responsible for the consequences that may cause to the users.

The use of the website content to advertise, hire or spread advertising, or own information or of third parties without the authorization of Pheromone Perfume Lab, or forward advertising of information, through the services or information available to the users, regardless its use being free or not.

Links and hyperlinks added by third parties in their websites, addressing the website, will redirect to the website, not being able to demonstrate, directly or indirectly, false, inaccurate or confuse indications, nor engaging disloyal or illicit actions against Pheromone Perfume Lab

3. PRICES AND PAYMENTS

3.1. PRICES

Discount codes cannot be combined with each other, and do not apply to products on sale or on promotion.

Pheromone Perfume Lab reserves the right to modify its prices at any time as long as we guarantee to the buyer the application of the current price at the moment of the order confirmation. Pheromone Perfume Lab will not be obliged to compensate the customer after the date of purchase.

Prices in euro (€) include VAT for sales within the European Union.

The prices are shown in the customer local currency. If the customer lands on pheromoneperfumelab.com on another country’s currency, they can change the country at the bottom left of the website and prices will automatically update.

All discount percentages communicated in our promotions refer to prices in euros. The discount percentages may vary when applying the necessary currency exchanges.

Sales to countries outside the European Union do not include VAT, however, they’re subjects to possible Tax and Duties. The customer can prepay those Tax and Duties during the checkout process, or chose to pay them upon delivery.

All taxes, tariffs and customs duties are borne by the customer according to the legal provisions in force. The amount of those taxes varies according to the country and to the total invoice amount in euros. Those taxes are borne by the customer when receiving his/her order.

3.2. PAYMENTS & SECURITY

Pheromone Perfume Lab offers several payment methods to the customer. All those methods are secured encrypted. Pheromone Perfume Lab cannot see, nor stock the customer’s information.

The online payment methods offered are shown during the checkout process. Those methods also ensure that no piece of information can be used by any disinterested party, as they are based on protected algorithms, transmitting encrypted information, so that it is only visible for bank entities.

4. SHIPPING & DELIVERY

4.1. SHIPPING COUNTRIES, METHODS & PRICES

The countries we ship to are available for consultation on this link. Depending on the country, several shipping methods and delivery times are proposed to customers with different shipping prices.

4.2. PREPARATION TIME

All orders are prepared within 48h after the order confirmation date.

Orders are prepared quickly, and so, changes upon customer request cannot be guaranteed. However, the customer can contact our Customer Service team, who will do its best to accommodate the customer’s request.

Pheromone Perfume Lab cannot be held responsible for external factors which may delay or prevent a delivery, and which are not covered by our logistic partners.

4.3. SHIPPING & TRACKING

As soon as an order is dispatched, a confirmation email is sent, from which the customer can track their order. The customer can also track their order on the dedicated “Order Status” section of the website.

In the event that the customer is not at the shipping address upon delivery, the courier company will contact them in order to reschedule a second delivery attempt.

During peak seasons (like Black Friday, Cyber Monday or Christmas), courier companies may experience a slight delay in delivery. Every status update will be notified to you, and you will have access to all tracking information once your order is dispatched from our warehouse. If you notice any transportation issues, please get in touch with us for assistance.

4.4. CUSTOM TAXES

Shipments to non-European Union countries may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. Pheromone Perfume Lab is committed to taking care of all the required paperwork in order for the parcel to clear customs.

5. EXCHANGES & RETURNS

Pheromone Perfume Lab accepts returns and exchanges up to 30 days after the delivery date.

To return and exchange an item, the customer has to enter their request via our Return Center. The request will be accepted within 24-48 hours. The customer will then receive all the instructions to follow by email: hello@pheromoneperfumelab.com.

Return and exchange conditions depend on the country of origin. The specificities of each region are detailed in our Refund Policy.

Products purchased during sales or promotion campaigns will be refunded according to the conditions of the campaign. If the partial or total return of an order invalidates the promotion under which the purchase was made, Pheromone Perfume Lab reserves the right to:

  • Demand the return of promotional products.
  • Make the refund by recalculating the discounts of the order applying the conditions in force at the time of making the purchase.

Return conditions & packaging:

It is essential that the products to be returned are in perfect condition, without any obvious signs of use; if not, no return may be accepted.

It is the customer’s responsibility to provide suitable packaging to ensure that the articles reach Pheromone Perfume Lab in perfect condition. If the items are received in poor condition, the return may not be processed.

6. WARRANTY

All of our products have a warranty period specified on the product page. The warranty is valid against any material and/or manufacturing defects. This warranty does not include damage caused by accidents, misuse, or normal wear and tear. To benefit from our warranty, the customer has to fill out the Warranty Claim form on our website, and our Customer Service team will get back to them by email.

7. CUSTOMER SERVICE

In compliance with the provisions of the General Register of Data Protection, the user will be eligible to pursue his/her right of access, modification, cancellation/removal, opposition, limitation, or portability. For that, he/she will need to contact our Customer Service.

Customer service hours: from Monday to Sunday, from 9:30 am to 6:00 pm UTC+3.

8. LIABILITY & JURISDICTION

Both the access to the website as well as the non-consent use that may be undertaken from the information on such website is the responsibility of the person doing it. Pheromone Perfume Lab shall not be held responsible for any consequence, harm, or damage that may result from this access or use of information. Pheromone Perfume Lab shall not be held responsible for any security error that may be produced nor the harm caused to the IT system of the user (hardware and software), or to any folders or documents in such a computer, as a consequence of:

  • Presence of a virus in the user’s computer used to access the services and content of the website.
  • Browser malfunction.
  • And/or outdated versions of it.

Pheromone Perfume Lab will not be held responsible for the liability and speed of hyperlinks added in the website to direct to others. Pheromone Perfume Lab doesn’t guarantee the usability of those links, and will not be held responsible for the contents or services to which the user may access through these links, nor the functioning of these websites.

Pheromone Perfume Lab will not be held responsible for the virus or other computer programs that damage or may damage the users’ computer systems or equipment when accessing the website or other websites that may have been accessed from links on this website.