Returns Policy

At Pheromone Perfume Lab, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we accept returns and exchanges up to 15 days after the delivery date.

How to Process a Return or Exchange

To proceed with the return, customers shall click on this link and follow these steps:

1- Enter the email associated with the order

2- Go to their email inbox and click on the link received.

3- Select the order to be returned.

4- Select the item(s) to be returned.

5- Select the reason why they want to return the item(s).

6- Select the type of return: home pickup, if available depending on your country, or return at drop-off point

7- Select the type of refund: gift card or same payment method

8- Check that all the information is correct and confirm the return.

9- Download and print the return label and follow the instructions.

If customers want to modify or cancel the return request, they shall contact at hello@pheromoneperfumelab.com

Important Information

• Return and Exchange Conditions: Conditions may vary depending on your country of origin.
• Sales and Promotions: Products purchased during sales or promotional campaigns will be refunded according to the terms of the campaign. If a return invalidates the promotional conditions under which the purchase was made, Pheromone Perfume Lab reserves the right to:
  • Demand the return of promotional products.
  • Recalculate the order discounts and process the refund accordingly.

Return Conditions & Packaging

• Product Condition: Returned items must be in perfect condition, with no visible signs of use. Items not meeting this condition will not be accepted for return.
• Packaging: It is the customer’s responsibility to provide appropriate packaging to ensure that the products arrive at Pheromone Perfume Lab in perfect condition. If items are received damaged, the return may not be processed.

We value your business and aim to provide a seamless return and exchange process. If you have any questions, please do not hesitate to contact our support team at hello@pheromoneperfumelab.com.

Start your return or exchange process now by visiting our Return Center..