Returns Policy
At Pheromone Perfume Lab, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we accept returns and exchanges up to 15 days after the delivery date.
How to Process a Return or Exchange
To proceed with the return, customers shall click on this link and follow these steps:
1. Enter the email associated with the order.
2. Go to your email inbox and click on the link received.
3. Select the order and item(s) to be returned, and the reason of return.
4. Select the type of return: home pickup, if available on your country, or return at drop-off point.
5. Select the type of refund: gift card or same payment method.
6. Check that all the information is correct and confirm the return.
7. Download and print the return label and follow the instructions.
If you would want to modify or cancel the return request, you shall contact us at hello@pheromoneperfumelab.com
Important Information
Return and Exchange Conditions
Conditions may vary depending on your country of origin.
Sales and Promotions
Products purchased during sales or promotional campaigns will be refunded according to the terms of the campaign. If a return invalidates the promotional conditions under which the purchase was made, Pheromone Perfume Lab reserves the right to:
- Demand the return of promotional products.
- Recalculate the order discounts and process the refund accordingly.
Product Condition
Returned items must be in perfect condition, with no visible signs of use. Items not meeting this condition will not be accepted for return.
Packaging
It is the customer’s responsibility to provide appropriate packaging to ensure that the products arrive at Pheromone Perfume Lab in perfect condition. If items are received damaged, the return may not be processed.
We value your business and aim to provide a seamless return and exchange process. If you have any questions, please do not hesitate to contact our support team at hello@pheromoneperfumelab.com.
